Thank you for choosing our travel insurance service. We understand that filing a claim can be a stressful process, but we’re here to guide you every step of the way. Below is important information to assist you in navigating the claims process smoothly:
1. Gather Necessary Documents:
- Policy details (policy number, coverage dates, etc.).
- Proof of travel (boarding passes, itinerary, etc.).
- Receipts for expenses related to your claim (medical bills, receipts for replacement items, etc.).
- Any supporting documentation required for your specific claim type.
2. Understand Your Coverage:
- Review your policy to understand what is covered and any limitations or exclusions that may apply.
- Take note of any specific requirements for the type of claim you’re filing.
3. Initiate Your Claim:
- Contact our claims department as soon as possible. You can find contact information on your policy documents or our website.
- Provide all necessary details accurately and honestly to expedite the process.
- Claims can typically be initiated online, via email at [email protected], or by phone at +148 447 60006.
4. Follow Instructions Carefully:
- Once your claim is initiated, you’ll receive instructions on what to do next.
- Follow these instructions closely and provide any additional information or documentation requested promptly.
5. Be Patient:
- Processing times can vary depending on the complexity of the claim and the volume of claims being handled.
- Rest assured, our team is working diligently to review and process your claim as quickly as possible.
If you have any questions or need assistance filing a claim, don’t hesitate to contact us by email or phone 24/7.
Email: [email protected]
Phone: +148 447 60006