Thank you for choosing our travel insurance service. We understand that filing a claim can be a stressful process, but we’re here to guide you every step of the way. Below is important information to assist you in navigating the claims process smoothly:

1. Gather Necessary Documents:

  • Policy details (policy number, coverage dates, etc.).
  • Proof of travel (boarding passes, itinerary, etc.).
  • Receipts for expenses related to your claim (medical bills, receipts for replacement items, etc.).
  • Any supporting documentation required for your specific claim type.

2. Understand Your Coverage:

  • Review your policy to understand what is covered and any limitations or exclusions that may apply.
  • Take note of any specific requirements for the type of claim you’re filing.

3. Initiate Your Claim:

  • Contact our claims department as soon as possible. You can find contact information on your policy documents or our website.
  • Provide all necessary details accurately and honestly to expedite the process.
  • Claims can typically be initiated online, via email at [email protected], or by phone at +148 447 60006.

4. Follow Instructions Carefully:

  • Once your claim is initiated, you’ll receive instructions on what to do next.
  • Follow these instructions closely and provide any additional information or documentation requested promptly.

5. Be Patient:

  • Processing times can vary depending on the complexity of the claim and the volume of claims being handled.
  • Rest assured, our team is working diligently to review and process your claim as quickly as possible.

If you have any questions or need assistance filing a claim, don’t hesitate to contact us by email or phone 24/7.

Email: [email protected]
Phone: +148 447 60006